Arch Telecom, Inc. is
a premier provider of telecom and Internet based business
communications services. Our mission is to provide our customers
with a complete package of advanced technology and the knowledge
and sophistication necessary to fuel effective communications
with customers and sales prospects. Arch Telecom is a private,
Texas based corporation with over 10,000 large and small business
customers nationwide, including businesses in the Hotel, Motel,
Insurance, Direct Mail, Real Estate, Mortgage Industries and
Arch advanced technologies include:
Interactive Voice Response
Pager- and E-mail Notification and Reporting
Internet Configuration and Reporting (real-time)
Customer programmable 800 numbers via touch-tone and Internet
ANI (caller-identification) capture and delivery, name and
Advanced Call Routing to branches or locations based on caller
location or ACD like methodologies
Arch offers packaged products tailored to specific industries.
Our packages provide the appropriate technology and effective
marketing strategies co-developed with leading industry authorities.
Arch provides packaged turnkey products for the Real Estate,
Mortgage, and Financing industries, among others.
Arch can integrate any combination
of telecom and Internet based services for businesses needing
a complete custom application. Arch custom applications are
completely service oriented and do not require any customer
premise equipment or capital expenditures. Examples of custom
applications include but are not limited to Automated Survey,
Dealer Connect, Telecommute, Menu Routing systems, and ANI-delivery.
At Arch, we ultimately measure our success
by two things: the quality of service we provide to our customers
and how well our products meet our customers communications
needs. Success in our realm requires industry knowledge, sophistication
around communications and business operations and an understanding
of business strategynot just communications strategy.
We believe success happens when all
are focused on a common goal. Our goal is helping our customers