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At Arch we are committed to providing our
clients with the best ongoing marketing and customer service
support in the industry. We understand that business is sometimes
conducted during non-traditional business hours. Emergency
technical support is available 24 hours a day, 7 days a week.
Marketing and general support is available Monday through
Thursday 8:00 a.m. to 6:00 p.m and Friday 8:00 a.m. to 5:00
p.m.
| Department |
Phone |
Email |
Marketing/
Technical Support |
(800) 890-7575
(512) 495-7127 |
support@archtelecom.com
or
marketing_support@archtelecom.com |
|
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| For set-up, instructional or general support, Marketing
staff is available Monday through Thursday 8 a.m. to 6
p.m. and Friday 8 a.m. to 5 p.m. CST. For calls after
business hours, please leave a voice mail message. Specify
the nature of your problem and whether your matter is
urgent or not. Your call will be returned the following
business day.For issues that can wait for a response during
business hours you may also email us. |
|
| Emergency Contact
Number |
(713)
789-9029 |
| Office hours are 8am to 6pm CST. All customer
support issues will be addressed during regular business
hours. If service difficulties indicate a problem that
may be affecting the service system wide, customers may
call the 24 hour answering service which will page systems
engineers to notify them of the issue. |
|
| Billing |
(800) 882-9155 |
billing@archtelecom.com
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