locations or regional branches requiring multiple assorted
toll-free numbers? High costs for operators directing calls?
Intelligent Routing solutions, your company can publish
or advertise a single toll-free number and automatically direct
customers to the appropriate destination. With Intelligent
Routing you can provide inbound
customers with better service by ensuring a single number
will get them to the right resource, while enabling
more efficient national cooperative advertising. By combining
Intelligent Routing with Arch
Interactive Voice Response (IVR) services, you can
easily add fax-on-demand, touch-tone access to account information,
and other features to better serve your customers.
Use simple menus, or sophisticated touch-tone questions
to determine how calls should be handled.
Routing - Use information about the callers location,
either automatically collected from the callers phone
number, or collected via touch-tone, to dynamically
route the caller to the nearest location.
- Route calls to branches
based on round-robin or percentage allocations set
of using Arch's Intelligent Routing is that the
we provide for your company is
uniquely yours - established
to meet your business needs.
- Allows implementation of company
wide advertising and marketing, with a single toll-free
number. This provides your company with more control
over the process.
- Provides management reports of
call patterns and statistics, which, coupled with
sales numbers, can provide insights into branch productivity.
- Provides the ability to provision
calls among specific branches based on issues such
as effectiveness, call-capacity, reward systems, etc.
- Implements custom call handling
to efficiently manage peaks in call loads around the
clock, and provides integration with IVR systems for
you to route calls to any POTS (local telephone line
or toll-free access number) regardless of location
call handling based on rules you set, such as time
of day, day of week,
DNIS and desired customer information to power CTI
with all Arch IVR features and technologies.
call routing to specific locations based on time/date,
caller profile, and/or geographic ANI/DNIS.
Routing is available exclusively with the Arch Toll-free
Inbound Service and will route the caller to their
nearest location automatically.
'Tableless' Routing Technology can be utilized to
simplify routing design management and defines characteristics
such as min/max distance from branches, default locations
etc. Management issues such as area code splits, adding
new branches, and so on are greatly simplified.
improvement and construction materials dealers
Surgery/Lasik Medical Providers
Need more information? Our team is ready to assist you,
just call 800-890-7575.