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Multiple
locations or regional branches requiring multiple assorted
toll-free numbers? High costs for operators directing calls?
With Arch's
Intelligent Routing solutions, your company can publish
or advertise a single toll-free number and automatically direct
customers to the appropriate destination. With Intelligent
Routing you can provide inbound
customers with better service by ensuring a single number
will get them to the right resource, while enabling
more efficient national cooperative advertising. By combining
Intelligent Routing with Arch
Interactive Voice Response (IVR) services, you can
easily add fax-on-demand, touch-tone access to account information,
and other features to better serve your customers. |
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Routing
solutions
- Menu
Routing -
Use simple menus, or sophisticated touch-tone questions
to determine how calls should be handled.
- Geographic
Routing - Use information about the callers location,
either automatically collected from the callers phone
number, or collected via touch-tone, to dynamically
route the caller to the nearest location.
- Automatic
Call Distribution
- Route calls to branches
based on round-robin or percentage allocations set
by management.
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The advantage
of using Arch's Intelligent Routing is that the
telecommunication solution
we provide for your company is
uniquely yours - established
to meet your business needs.
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Benefits
- Allows implementation of company
wide advertising and marketing, with a single toll-free
number. This provides your company with more control
over the process.
- Provides management reports of
call patterns and statistics, which, coupled with
sales numbers, can provide insights into branch productivity.
- Provides the ability to provision
calls among specific branches based on issues such
as effectiveness, call-capacity, reward systems, etc.
- Implements custom call handling
to efficiently manage peaks in call loads around the
clock, and provides integration with IVR systems for
additional functionality.
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Features
- Allows
you to route calls to any POTS (local telephone line
or toll-free access number) regardless of location
or provider.
- Customizes
call handling based on rules you set, such as time
of day, day of week,
or location.
- Captures
DNIS and desired customer information to power CTI
applications.
- Compatible
with all Arch IVR features and technologies.
- Provides
call routing to specific locations based on time/date,
caller profile, and/or geographic ANI/DNIS.
- Intelligent
Routing is available exclusively with the Arch Toll-free
Inbound Service and will route the caller to their
nearest location automatically.
- Arch
'Tableless' Routing Technology can be utilized to
simplify routing design management and defines characteristics
such as min/max distance from branches, default locations
etc. Management issues such as area code splits, adding
new branches, and so on are greatly simplified.
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Industries
served
- Auto/Truck
lease-purchase centers
- Eye-wear
retail outlets
- Home
improvement and construction materials dealers
- Franchised
Product Marketing
- Mortgage
Brokers
- Auto
Service Outlets
- Household
Service Companies
- Real
Estate Companies
- Jewelry
Dealers
- Plastic
Surgery/Lasik Medical Providers
- Orthodontic
Providers
Questions?
Need more information? Our team is ready to assist you,
just call 800-890-7575. |
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