Arch Interactive Voice Response
(IVR) is a group of standard products that automate many tasks
that previously required live telephone agents. Through
customization, these products help companies increase customer
satisfaction and reduce costs. IVR solutions are ideal for
growing and large businesses looking to automate switchboard
or call center operations, or to provide data collection and
reporting applications for their customers.
With IVR, you can:
- Let your callers get information or conduct transactions
by saying a phrase or touching a button, from anywhere at
- Implement telephone-based surveys or data collection,
enabling real-time tabulation and reporting
- Integrate sophisticated call-routing solutions within
an office, among multiple branches, or even to telecommuters
- Reduce call handling costs and streamline your operations
- Improve the quality and quantity of information available
to your callers
Based on state-of-the-art technologies,
Arch designs and hosts both custom and packaged IVR solutions
that give callers access to world-class user interfaces and
applications. Arch owns and operates its own IVR Application
Service Platform and has been developing, hosting and servicing
IVR applications for more than 10 years. With an expertise
in evaluating customer needs and utilizing best-in-class technology,
Arch has built IVR solutions for a vast array of companies
and industries. Everyday, recognizable applications include
locating a local retailer via a toll-free number; collecting
mailing information for fulfillment needs; performing public
opinion surveys; or providing access to account information.
In the simplest form, IVR utilizes state-of-the-art technologies
to route people to information quickly and efficiently.
- All applications are service based - no hardware or software
to purchase or install. Real-time reporting available via
common web browsers with data sets downloadable into
Excel or desktop database tools.
- No technical staff required to manage the application.
Arch technical support available at any time to make modifications
- 24 x 7 Availability to your customers.
- Customer Driven User Interfaces.
- Button (touch-tone) or Voice Activation.
- Optional Features:
- Speech Recognition
- Multiple-language interfaces
Packaged Solutions -
These products are pre-built to allow implementation at lower
cost than customer applications, however are designed with
great flexibility to easily meet the needs of many situations
- SurveyPlus - A modular
data collection and reporting applications
- Intelligent Routing -
A seamless solution for routing Inbound toll-free calls
Pricing and Availability
Arch IVR is available in all domestic markets. IVR can accept
inbound International calls from all countries where Arch
supports international origination.
Pricing for Arch IVR Solutions
depends on whether a Packaged or Custom solution is
required, the features selected, and call volume. All
IVR solutions are custom priced.