Overview

Arch Interactive Voice Response (IVR) is a group of standard products that automate many tasks that previously required live telephone agents. Through customization, these products help companies increase customer satisfaction and reduce costs. IVR solutions are ideal for growing and large businesses looking to automate switchboard or call center operations, or to provide data collection and reporting applications for their customers.

With IVR, you can:

• Let your callers get information or conduct transactions by saying a phrase or touching a button, from anywhere at anytime
  
• Implement telephone-based surveys or data collection, enabling real-time tabulation and reporting
  
• Integrate sophisticated call-routing solutions within an office, among multiple branches, or even to telecommuters
  
• Reduce call handling costs and streamline your operations
  
• Improve the quality and quantity of information available to your callers

Based on state-of-the-art technologies, Arch designs and hosts both custom and packaged IVR solutions that give callers access to world-class user interfaces and applications. Arch owns and operates its own IVR Application Service Platform and has been developing, hosting and servicing IVR applications for more than 10 years. With an expertise in evaluating customer needs and utilizing best-in-class technology, Arch has built IVR solutions for a vast array of companies and industries. Everyday, recognizable applications include locating a local retailer via a toll-free number; collecting mailing information for fulfillment needs; performing public opinion surveys; or providing access to account information. In the simplest form, IVR utilizes state-of-the-art technologies to route people to information quickly and efficiently.

Features

• All applications are service based - no hardware or software to purchase or install. Real-time reporting available via common web browsers with data sets downloadable into
  Excel or desktop database tools.
  
• No technical staff required to manage the application. Arch technical support available at any time to make modifications or trouble-shoot.
  
• 24 x 7 Availability to your customers.
  
• Customer Driven User Interfaces.
  
• Button (touch-tone) or Voice Activation.
  
• Optional Features:
  
  • Transcription
    
  • Speech Recognition
    
  • Multiple-language interfaces

Packaged Solutions - These products are pre-built to allow implementation at lower cost than customer applications, however are designed with great flexibility to easily meet the needs of many situations

• SurveyPlus - A modular data collection and reporting applications
  
• Intelligent Routing - A seamless solution for routing Inbound toll-free calls
  between locations

Pricing and Availability
Arch IVR is available in all domestic markets. IVR can accept inbound International calls from all countries where Arch supports international origination.

Pricing for Arch IVR Solutions depends on whether a Packaged or Custom solution is required, the features selected, and call volume. All IVR solutions are custom priced.